Order Acceptance Policy

KELA reserves the right to accept or decline orders as necessary.

 

Online Exchange Policy

Exchanges or refunds can only be offered within 7 days of the date you received your order, where proof of purchase can be confirmed (sales receipt or confirmation from our records). Please contact us and we will advise you where to send your products. As long as the product are deemed in good condition we will accept your exchange for an alternative product to be arranged for the same value. Return postage is to be paid by the customer unless the product has a manufacturer defect.

 

Please Note:

The Pastel Charms (Pink, Lilac, Lemon, Mint, Blue & Cool Grey) are 50% off due to marks on the charm. These are final sale items. The minor scuff marks cannot be seen while the charms are within the hair or upon first inspection. By purchasing these charms you are agreeing and understanding there are some marks to the color. Please email info@kelacharms.com if you have any questions regarding this matter.

 

Warranty Returns Policy

If in the unlikely event you have a quality issue with any of our pieces, please contact us at info@kelacharms.com. Your KELA product should provide many years of enjoyable wear. Some items will be more durable than others and this will be evident in weight and design. Proper care should be taken to wear your piece appropriately.

We will determine a course of action for a warranty return. The treatment that the item has received while in your care is most important. We will also look for manufacturing faults and material faults. Time elapsed from the purchase date is taken into account, but is not the most important factor in determining a warranty claim.

Genuine warranty claims will normally result in the replacement of the item. A refund will be granted if there is a major issue with the product.

 

Our Prices

KELA prices are in US Dollars $USD.

 

Deliveries/Shipping

KELA cannot be liable for any loss, damage or late delivery incurred by any postal service.

United States Standard: 2-5 business days
United States Express: 1-2 business days
International: 5-15 business days

*Please keep in mind that these are estimates and cannot be guaranteed.